The order rules engine is very powerful. It allows you to perform advanced actions on orders when they are imported based on a selected Conditions.
Action
There are a number of Actions that can be performed:
| Action | Description | Detailed Guide |
| MarkPackAndHold | Automatically holds an order in pack and hold status when condition(s) met | Order Rule Action - MarkPackAndHold |
| MarkAwaitingPayment | Automatically holds an order in awaiting payment status when condition(s) met | Order Rule Action - MarkAwaitingPayment |
| ChangeCourierService | Changes the courier service on the order when condition(s) met | Order Rule Action - Change Courier Service |
| CalculateDespatchDate | Adds a despatch date to an order if it does not already have one | Calculate Required Despatch Date |
| MarkPackAndHoldEndOfMonth | Automatically holds an order in pack and hold status until the end of that month | |
| MarkAwaitingConfirmation | Automatically holds an order in awaiting confirmation status when condition(s) met | |
| FirstTimeCustomerAddProduct | Adds a product to an order for the first time the database has seen that customer name + post code combination (e.g. free gift for first time order) | Order Rule Action - FirstTimeCustomerAddProduct |
| GenerateAdditionalDocument | Generates an additional document to get printed with order - the document can contain order attributes such as gift notes | Order Rule Action - Generate Additional Document / Generate Additional Gift Document |
| PopulateWarehousePhoneNumber | Automatically adds the warehouse shipper phone number, if the receiver phone number is blank - helps to avoid shipping errors at pack stations where receiver phone number is mandatory | |
| GenerateAdditionalGiftDocument | Generates an additional document to get printed with order - the document can contain order attributes such as gift notes | Order Rule Action - Generate Additional Document / Generate Additional Gift Document |
| FirstTimeCustomerMarkAwaitingConfirmation | Automatically holds an order in awaiting confirmation status for the first time the database has seen that customer name + post code combination. | |
| ChangeOrderWeight | Changes the weight of an order based on conditions - useful if packaging items used or weights of products unknown. | |
| RemoveCharacterFromPostCode | Strips unwanted characters from post codes which would otherwise lead to shipping errors with some couriers (e.g. dashes) | |
| MoveToWarehouse | Moves the order to another warehouse available on the database | |
| PopulateTown | Populates/Overwrites the town of an order with the parameter value - Japan sometimes needs specific values | |
| UseProductCostInPlaceOfPricing | Automatically replaces the order pricing received, with the product cost prices when creating shipments with couriers | Order Rule Action - Use Product Cost In Place of Order Price |
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