Common issues when labels are not printing using courier integration tool are:
- Check you have enabled the setting in user settings to print via courier integration tool.
- Check the user account is the same that is logged into the tool & that is requesting the label from your browser.
- Check you have stored a printer for each label size on the tool settings page (even if you don't print all of the document sizes)
- If you are trying to print DPD labels - the 4x4" option on the tool settings page must be a DPD supported printer - either Citizen or TSC Models