Send order free of charge (FOC)

Sometimes you may experience despatch issues or picking errors where your client has demanded a replacement is sent free of charge.

The quickest way to do this is to find the original order - then copy it from the order action drop down:

Then once copied successfully - mark the new order as no charge again from the order drop down:

Now print and despatch the order as normal - the line will now appear zero rated with no charge comment on your unconfirmed invoice: