| Name | External Name | Description |
|---|
| NEW | NEW | The order has been created on the system and all the stock has been allocated |
| PRINTED | PRINTED | The despatch note for the order has been printed |
| CANCELLED | CANCELLED | The order has been cancelled and all stock has been returned |
| DESPATCHED | DESPATCHED | The order has been despatched |
| INVOICED | DESPATCHED | Internal status only - After the order has been despatched the system will calculate how much the order has cost to pick, pack and despatch |
| INVOICEDFAILED | DESPATCHED | As above |
| HOLDING | HOLDING | The order has come into the system and all products aren't in stock. The user needs to make a decision wether to split the order into two parts placing one on back order or place it on back order or cancel it. Options can be setup to do this automatically. |
| FAILED | FAILED | Rare status used when there is an issue with the system and the order could not be created. The administrator will be notified. |
| ONBACKORDER | ONBACKORDER | The order has been placed on back order awaiting new stock. |
| AWAITINGCONFIRMATION | AWAITINGCONFIRMATION | The order is awaiting confirmation before it continues. |
| AWAITINGDOCUMENTATION | AWAITINGDOCUMENTATION | The order requires additional documentation to be provided before it can be processed e.g. commercial invoice is required |
| AWAITINGADDITIONALITEM | AWAITINGADDITIONALITEM | The order is awaiting an additional item e.g. drop ship order being combined with a standard warehouse order. |
| AWAITINGPAYMENT | AWAITINGPAYMENT | The order has been marked as awaiting payment by the user e.g. an order with a pro forma invoice that is awaiting for payment to be received |
| QUERYRAISED | QUERYRAISED | The order has a query against it that needs to be resolved before it can be processed e.g. stock issue etc |
Comments
2 comments
Hi there, we have large retail orders coming through that want to log on Mintsoft but don't want the order to start being processed until we okay them (e.g. when the retailer has paid). Is there a status that we could use for these orders (e.g. pre-hold)?
More statuses have been added.
The newer list is at https://accessgroup.my.site.com/Support/s/article/Mintsoft-Order-Statuses
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