Invoice Failed Shipments (Orders Awaiting Courier Price)

Overview

Sometimes you will experience orders in INVOICEFAILED status:

This is an internal status only to alert you that the system has been unable to automatically calculate a shipping charge for this order to your 3PL client.

Despatched status is still reported as an external status for client websites and sales platforms.

Reasons to cause Invoice Failed Status

The main reasons for an order going into invoice failed status are:

1) No shipping price exists for the courier service / client combination at all.

2) The order has exceeded the maximum weight for the pricing setup.

3) Pricing has been setup on a zone basis, and the destination country for the order is not included in any of the specified zones.

Auto-Recalc Option - Adding Pricing to Courier Services

The best way to manage this situation is to add the correct pricing to the courier service(s) affected.

This will ensure that no further orders go into invoice failed status!

Navigate to  Shipping > Couriers > Manage courier service > (select courier) > Manage courier services > Manage courier pricing

Then add the pricing for the correct weight / band & country or zone combination or follow this guide: Adding & Editing Courier Pricing

Now navigate to Accounting > Overview > Orders awaiting courier price:

Now simply tick all the orders you want to recalculate and select the you could then click the Recalculate from the drop down or the Auto Recalc button on the right hand side:

Adding Prices Manually to Correct

Alternatively to add a manual charge to the failed shipments, again navigate to Accounting > Overview > Orders awaiting courier price:

Then simply enter the correct charges for the order(s) on the far right of the screen in the postage cost box,  and then tick on the left hand side and click the green invoice button from the invoice actions drop down:

Download Update Template

It is possible to download a template to allow a user to upload these prices which can be far quicker. To download a template, 'tick' the orders you wish to include on the template, then from the Bulk Actions menu, select the "Download Template" option.

Upload Update Template

After completing the CSV document, upload it using the form at the top of the page. This will invoice those orders at the uploaded rates.