Stock levels not syncing but stock sync is enabled

Store Settings

For some stores you will need to enable inventory tracking on a product level before inventory changes can sync from Mintsoft:

Shopify:

https://help.shopify.com/manual/products/inventory/transfers/enable-tracking

Woo:

https://docs.woocommerce.com/document/managing-products/

API / App Setup

Shopify stock sync failing can be caused by an invalid location ID, if you are not sure if the location ID is correct - Mintsoft will need a login to the store to investigate.

It can also be caused by insufficient permissions on the private app setup or API keys.

For Shopify - Mintsoft needs read/write access to products and inventory.

For Woo Commerce - please make sure the API keys have read / write access.

Stock Only Syncs when it changes in Mintsoft

Our connection will only sync stock levels when they change in Mintsoft - so if the stock levels haven't changed then stock levels wont sync to the store. 

If they are new products, the problem could be that the products were added on the store after they were added to Mintsoft and so missed the first sync level we sent.

Trigger Full Stock Sync

To trigger a one off sync for all stock levels for all products simply go to Connect > Overview

Then select the relevant connection type and scroll over to the right & hit trigger full stock sync for that connection: