Cancel Orders & Courier Labels

Overview

There are 4 options to cancel orders - each with slightly different results.

You can cancel an order in any status, although please note - if the orders are in "invoiced" status, all picking & shipping charge's will still get applied to the client.

Cancel Orders

To cancel an order, or selection of orders navigate to Orders > Overview

Then select one of the cancel options from the order action drop down:

1. Cancel

   
   The first option is to "Cancel" the order.
   
   Selecting this option will automatically unallocate stock from the order - making it available again.
   
   

2. Cancel - No Stock

   
   The second option "Cancel - No Stock" will cancel the order, but it assumes you are cancelling because you do not have sufficient stock available, and so it will create a neutral stock movement, with the effect of not adding the stock back.
   
   

3. Cancel - Charge for Picking

   The third option "Cancel - Charge for Picking" will automatically unallocate the stock - but still charge for the picking costs, if you have already picked & packed the order.
   
   

4. Cancel  & Refund

   
   The fourth option "Cancel & Refund" will automatically unallocate stock - but will also take you through a link to refund the order, only if the payment was taken via our integration with sagepay for mail-order module

Cancel Courier Label

Cancelling the order will not automatically cancel any courier labels associated to it - you'll need to do this separately using the Cancel Courier Label Action: