When setup as default the system just has two default returns reasons:
- UNWANTED (automatically adds back to normal stock holding when returned under this reason)
- FAULTY (automatically quarantines any stock when returned under this reason)
It is easy to add further returns reasons by going to Settings > Customer account settings:
To add a new reason, simply type the name you wish the return to appear as and select if stock should be quarantined or not when returned under this type.
You can also select to have the reason as active or inactive:
Once you have finished setting up for example you could have the following and can be edited as any time to mark as active or quarantined type: